Shipping policy

Free tracked shipping, worldwide

Every Jolly Petmas order ships free with tracking, wherever you are. There is no minimum order and no hidden fee.

Where we ship

We ship to the United States, Canada, Mexico, all of Europe (including the UK, Switzerland and Norway), Australia, and most other countries worldwide. If your country is available at checkout, we deliver there.

Delivery times

Every order is processed and packed within 1 to 2 business days. After it ships, delivery usually takes:

• United Kingdom: 6 to 10 days.
• United States: 8 to 12 days.
• All other countries: typically 12 to 20 days, and often much faster.

Delivery times are estimates, not guarantees. Carriers, customs, weather and peak seasons can occasionally cause delays, especially for international orders.

Christmas orders

To receive your order before Christmas, please order by December 12 in the UK, December 10 in the US, and December 2 for all other countries. These dates allow for processing plus the longest usual delivery time.

Tracking your order

As soon as your order ships, we will email you a tracking number and link so you can follow your parcel to your door.

Customs, duties and taxes

For some countries, taxes are included in the price or collected at checkout. In other countries, your local customs office may charge import duties or taxes when the parcel arrives. These charges are set by your country and are the customer's responsibility.

Address accuracy

Please double-check your shipping address at checkout. If you spot a mistake, email us right away and we will try to correct it before the order ships. We are not responsible for parcels sent to an incorrect address entered at checkout.

Late, lost or missing parcels

If your tracking hasn't updated for a while, or your parcel shows as delivered but you can't find it, please email us. Check with neighbours and your local post office first, as parcels are sometimes left nearby. If a parcel is confirmed lost in transit, we will send a free replacement or issue a full refund.

Contact us

Questions about shipping? Email support@jollypetmas.com with your order number and we will be happy to help.